Refilling Prescriptions Through Express Scripts

If you have a health insurance plan that requires you to get ongoing drug prescriptions through Express Scripts, you’ll want to learn how to refill your medications using the service. Here’s what to do when you need an Express Scripts order refill.

What Exactly Is Express Scripts?

Express Scripts is owned by Cigna Corporation. It is a health benefit plan provider for a number of insurance providers that handles home delivery of prescriptions through the Express Scripts Pharmacy, according to the company website.

To use Express Scripts to manage your prescriptions, you’ll need to register on the website or mobile app. Once you do that, you’ll be able to do numerous things, including:

  • Check the status of your prescription order.
  • Compare prices of brand-name and generic medicines.
  • Read detailed drug information.
  • Transfer your prescription medicines to home delivery.

Starting a Prescription on Express Scripts

Today, many doctors offer digital prescriptions. They can send digital prescriptions to pharmacies or mail-order pharmacy (such as Express Scripts), as long as you have set up an account online.

The Express Scripts website ( will show you a summary of your own plan and what retail pharmacies you can use at first before switching ongoing medications to home delivery.

The Benefits of Using Express Scripts

There are a few advantages to using Express Scripts:

  • It’s convenient because you don’t have to go to the pharmacy to pick up a prescription.
  • Medications are delivered using United States Postal Service (USPS), UPS, Federal Express or DHL Express.
  • You’ll get a 90-day supply of medications, not a 30-day supply like you’d get at a pharmacy.
  • Express Scripts can save you a substantial amount on your ongoing prescriptions.

Automatic Refills From Express Scripts

Putting your maintenance medications on automatic refill status on the Express Scripts website ensures that your prescriptions will be properly managed. You’ll be notified by email from Express Scripts when your refills are being filled and shipped. If the refill has expired, Express Scripts will contact your doctor, or let you know if there’s a problem with hearing back from your doctor. If all goes well, automatic refills are sent and billed to you without a hitch.

How You Refill a Prescription at Your Doctor’s Office

If, after a doctor’s appointment, you need to have your prescription refilled, it can be done directly from your physician’s computer, fax or phone if you are registered with Express Scripts. If you need a short-term prescription immediately, it can be fulfilled at a local pharmacy, but long-term prescriptions much be submitted to the Express Scripts Pharmacy.


In summary, you’ll have many ways to obtain Express Scripts refills. If you need more help, call patient customer service at the number on your member ID card. There are numerous functions built into the service to ensure that you’ll never be caught without your necessary medications.