How to Return Walmart Online Orders & Walmart Online Shopping Tips

Photo Courtesy: ROBYN BECK/AFP via Getty Images

Walmart remains one of the biggest stores in the world and one of the largest employers in the United States. It’s gotten there by having a robust array of options for its website and brick-and-mortar stores. However, finding what you need on Walmart’s website can sometimes be confusing. Here’s the answer to some of Walmart’s most commonly asked questions regarding buying off their website.

Does Walmart price match online?

Yes, but there are more limitations.

Walmart’s price match policy holds that the store will match any competitor’s price on any good. This policy does apply online, but there are more restrictions, including:

  • Items must be identical and in stock at the time of purchase.
  • Limitation on the number of times the policy can be used a day.
  • Limitations on who can sell and fulfill the item in question. 

How can you return a Walmart online order?

There are numerous ways to return an online order from Walmart, including:

  • Bringing the item back to a nearby store.
  • Shipping the item back to a distribution center after managing the return on the Walmart website or app.
  • Schedule a pickup for the item to be picked up from your location, then shipped back.
  • Dropping off the item at a nearby FedEx.

How can you use a Walmart gift card online?

Go online, shop as you would for any other item, then proceed to checkout. When entering a payment method, click “Other payment methods,” click “Gift card,” and follow the instructions. 

Which Walmart stores accept EBT online?

Almost all of them

Anyone who has EBT can use EBT for both pick-up and delivery orders. This wasn’t the case until recently when COVID-19 forced more individuals to seek pick-up or delivery options to limit their exposure to others. As such, an individual can place an order online, then pay for their EBT-covered items using an EBT card.

The only exception is Alaska, which requires that orders be paid for at pick-up if using an EBT card. 

Who delivers Walmart online orders?

This depends on the specific service.

1,600 stores currently deliver Walmart groceries, and they use one of many services, including Postmates, DoorDash, Roadie, and Point Pickup. Different stores will use other services. 

If you purchase another item from Walmart’s website, it may be delivered by any number of services, including UPS, USPS, or FedEx. 

Where do you pick up online orders at Walmart?

Every store has a different location where online orders can be picked up. You can find the answer to this question on the Walmart app or website, which will tell you when a product is ready for pickup and where in the store you can pick up the item.

When does Walmart Layaway start online?

Never. Walmart Layaway doesn’t operate online.

Walmart Layaway allows people to make expensive purchases over an extended period. It is typically a holiday promotion. As such, Layaway is active from August 28 – December 14. However, this is for in-store purchases only. If you want to make an online purchase, you have to pay the balance online. Fortunately, you can do so on a credit card, allowing you to spread out the purchase over an extended period. 


Can you return Walmart online orders in-store?

You absolutely can. To do so, just visit Walmart’s return portal. You can also see a store with the receipt, and they can process your return there.

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